Refund and Returns Policy

At Dadhichi Ayurveda, we are committed to providing high-quality Ayurvedic products to our customers. However, if you receive a damaged or defective product, we have a clear Refund & Return Policy to address such concerns.

Eligibility for Return

A product is eligible for return if:

  • It is damaged upon delivery (e.g., broken packaging, leaking container).
  • It has a broken seal at the time of delivery.

We do not accept returns if:

  • The product has been opened or used after delivery.
  • The return request is made after 24 hours of delivery.
  • There is no proof of damage or broken seal.
  • The customer changes their mind after purchase.

How to Initiate a Return?

If you receive a damaged or defective product, please follow these steps:

  1. Capture Evidence – Take clear photos and videos showing the damage or broken seal as soon as you receive the product.
  2. Contact Customer Support – Send the images and details to [Customer Support Email] within 24 hours of delivery.
  3. Approval Process – Our team will review your request and notify you whether the return is approved.
  4. Return Instructions – If approved, we will share the return shipping details and any additional instructions.
  5. Product Pickup or Self-Return – Depending on the case, we may arrange a pickup or ask you to ship the product back.

Only regular priced items may be refunded. Sale items cannot be refunded.

Eligibility for Refunds

A refund will be processed if:

  • The returned product is received in its original condition with no signs of usage.
  • The product was damaged during transit or arrived with a broken seal.
  • A return was approved by our team after proper verification.

Refunds will not be issued in the following cases:

  • The product has been opened, used, or tampered with.
  • The request was made after the 24-hour return window.
  • The product was returned without proper verification or approval.

Refund Process

  1. Approval Confirmation – Once the return is approved, the refund process will begin.
  2. Mode of Refund – The refund will be credited to the original payment method used at the time of purchase.
  3. Processing Time – Refunds may take 7-10 business days to reflect in your account.

Need help?

For any concerns regarding your return or refund request, please contact our support team at [ 6268098448].

We are committed to ensuring a smooth experience for our customers and appreciate your trust in Dadhichi Ayurveda.